Privacy Policy — Naqla AI Bot

1Introduction

Naqla AI Bot ("we", "our", or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you or your customers interact with our AI-powered messaging automation service.

      This policy applies to all users who connect a Facebook Page, Instagram account, or WhatsApp Business number to Naqla AI Bot.
    

2Information We Collect

We only collect the minimum data required to operate the Service:

Message content — messages sent to your connected pages, processed to generate AI responses
Page & account identifiers — Facebook Page IDs, Instagram account IDs, and WhatsApp numbers you connect
Interaction logs — timestamps and reply records for analytics and troubleshooting
User-provided settings — bot configuration, response templates, and preferences you define

We do not collect payment information, government IDs, or sensitive personal data.

3How We Use Information

Information is used exclusively to:

Generate and deliver automated AI replies on your behalf
Monitor service performance and uptime
Improve AI response quality over time
Provide you with message history and statistics in your dashboard

We never sell, rent, or share your data or your customers' data with third parties for marketing or commercial purposes.

4Third-Party Services

The Service integrates with the following third-party platforms to function:

Meta APIs (Facebook Messenger, Instagram, WhatsApp Cloud API) — to send and receive messages on connected pages
Google Gemini AI — to process message content and generate intelligent responses

Each of these services operates under its own privacy policy. We only share the minimum data necessary for the Service to operate.

5Data Retention

Message logs and interaction data are retained for up to 90 days to support your dashboard history and troubleshooting. You may request deletion of your data at any time by contacting us.

6Data Security

We implement appropriate technical measures to protect data against unauthorized access, alteration, or disclosure. Access to data is restricted to authorized system processes only.

7Your Rights

You have the right to:

Access the data we hold about your account
Request correction of inaccurate data
Request deletion of your data
Disconnect your pages at any time to stop data processing

To exercise any of these rights, contact us using the details in Section 8.

8Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: ashraf01055174550@hotmail.com
Website: https://bot.naqla.ai