Data Deletion Instructions

1. Delete your data from the dashboard (business accounts)

1. Log in to your dashboard at bot.naqla.ai/saas.
2. Open Channels and click Disconnect on any connected channel (WhatsApp, Instagram, Messenger), or disconnect a connected ad account from the Ads Performance page. This immediately deletes the stored access tokens for that channel or ad account from our systems and stops further processing. To fully revoke Naqla's access at Meta as well, also remove the app from your Meta account (see section 2).
3. To delete your entire account and all associated data (conversations, customer names, leads, analytics, uploaded media, bookings), email us from your registered address — see section 3.

2. Removing the app from your Meta account

1. Go to your Facebook Settings & privacy → Settings → Business integrations (or Instagram Settings → Website permissions → Apps and websites).
2. Find Naqla and click Remove. Meta then revokes our access.
3. When we receive Meta's deletion callback for your account, we delete the related tokens, messages, customer profile data (names, pictures), and derived records from our systems within 30 days.

3. Disconnecting a connected Google account

If you connected a Google account to Naqla (Gmail, Google Calendar or Google Ads), you can revoke it two ways — either one removes every Google permission at once:

• From Naqla: Channels → the Google card → Disconnect. The stored token is deleted immediately and all access stops.
• From Google: open myaccount.google.com/permissions, select naqla, then Remove access. This works even if you can no longer sign in to Naqla.

Naqla holds no copy of your mailbox — it never had permission to read one. Appointments already written to your calendar remain yours; delete them in Google Calendar if you no longer want them. Conversion events already sent to your own Google Ads account are deleted from Google Ads by you, under Goals → Conversions.

4. Request deletion by email

Business owners and end customers can request deletion of their personal data (messages, phone number, name, profile picture) at any time:

• Email: [email protected] or [email protected] — subject line: Data Deletion Request
• Include the phone number / Instagram username / page name the data relates to, so we can locate the records (we may ask you to verify ownership before deleting).
• We delete the data across our active systems and instruct our processors to do the same where applicable, and confirm completion within 30 days. Residual backup copies are purged within 90 days.