Data Deletion Instructions

1. Delete your data from the dashboard (business accounts)

1. Log in to your dashboard at bot.naqla.ai/saas.
2. Open Channels and click Disconnect on any connected channel (WhatsApp, Instagram, Messenger), or disconnect a connected ad account from the Ads Performance page. This immediately deletes the stored access tokens for that channel or ad account from our systems and stops further processing. To fully revoke Naqla's access at Meta as well, also remove the app from your Meta account (see section 2).
3. To delete your entire account and all associated data (conversations, customer names, leads, analytics, uploaded media, bookings), email us from your registered address — see section 3.

2. Removing the app from your Meta account

1. Go to your Facebook Settings & privacy → Settings → Business integrations (or Instagram Settings → Website permissions → Apps and websites).
2. Find Naqla and click Remove. Meta then revokes our access.
3. When we receive Meta's deletion callback for your account, we delete the related tokens, messages, customer profile data (names, pictures), and derived records from our systems within 30 days.

3. Request deletion by email

Business owners and end customers can request deletion of their personal data (messages, phone number, name, profile picture) at any time:

• Email: privacy@naqla.ai or ashraf@naqla.ai — subject line: Data Deletion Request
• Include the phone number / Instagram username / page name the data relates to, so we can locate the records (we may ask you to verify ownership before deleting).
• We delete the data across our active systems and instruct our processors to do the same where applicable, and confirm completion within 30 days. Residual backup copies are purged within 90 days.